Automate Every NPS Follow-Up with an AI Agent
Stop letting NPS responses sit in a spreadsheet. Architect builds an AI agent that instantly segments detractors, passives, and promoters — then triggers the right follow-up action for each, 24/7.
Key metrics
Why NPS Follow-Up Automation Matters
Most companies collect NPS scores but fail to close the loop at scale. Delayed or generic responses turn detractors into churn and leave promoter advocacy on the table. An AI agent ensures every respondent receives a timely, personalized, segment-appropriate follow-up — automatically.
Connects to Your NPS Stack
Architect integrates natively with your survey tools, CRM, and communication channels so the agent works inside the systems your team already uses.
Platform Capabilities
Everything you need to build, deploy, and scale a production-grade NPS Follow-Up Agent — without writing a line of code.
Real-Time Score Ingestion
The agent listens for incoming NPS webhook events or polling triggers, ingesting score and open-text feedback the moment a respondent submits — no batch delays.
Intelligent Segmentation
Automatically classify each respondent as a Detractor (0–6), Passive (7–8), or Promoter (9–10) and route them into distinct follow-up workflows with conditional branching logic.
Personalized Outreach Generation
Generate context-aware follow-up emails or messages that reference the respondent's specific score and open text feedback — never sending a generic template.
CSM Escalation Routing
Detractor responses automatically trigger Slack alerts and CRM tasks assigned to the account's Customer Success Manager with full context and recommended next steps.
Audit Logs and Compliance
Every agent action — who was contacted, when, and with what message — is logged in an immutable audit trail, ensuring compliance and giving ops teams full visibility.
NPS Trend Dashboards
Track score distributions, follow-up completion rates, and detractor-to-neutral conversion metrics over time with built-in reporting surfaces and CRM sync.
How It Works
From NPS submission to closed-loop action in four automated steps.
A webhook or polling trigger fires when a respondent submits an NPS score, capturing score and verbatim feedback in real time.
The Architect agent applies NPS scoring logic to classify the respondent and extract sentiment signals from open-text feedback.
An LLM-powered drafting step generates a tailored follow-up message referencing the respondent's score and specific feedback text.
Email sent, CRM updated, Slack alert fired, or support ticket opened — all executed without human intervention, with a full audit log written.
Before vs After Architect
- NPS responses sit unread for days, losing momentum for recovery
- CS teams spend hours each week manually triaging and drafting replies
- Promoters are never asked for referrals or reviews, leaving advocacy untapped
- No visibility into which segments received follow-up and which fell through
- Detractor churn risk goes undetected until it shows up in revenue reports
- Agent responds within 2 minutes of every NPS submission, around the clock
- CS team receives only escalations with full context, freeing 70% of manual effort
- Promoters automatically receive review or referral requests at the moment of highest satisfaction
- Immutable audit log records every action, message, and outcome for every respondent
- Real-time dashboards surface NPS trend data and follow-up conversion metrics
Agent System Prompt
A production-ready system prompt you can load directly into your Architect NPS Follow-Up Agent.
You are an NPS Follow-Up Agent for [Company Name]. Your job is to process incoming NPS survey responses and execute the correct follow-up action for each respondent segment. Segmentation rules: - Score 0–6 (Detractor): Draft an empathetic apology email, open a Zendesk ticket, and post a Slack alert to #cs-escalations with the respondent's name, score, and verbatim feedback. - Score 7–8 (Passive): Send a value-reinforcement email highlighting recent product improvements relevant to their feedback. - Score 9–10 (Promoter): Send a personalized thank-you email and include a request for a G2 review or referral link. For every response: 1. Log the action taken and timestamp to the CRM contact record. 2. Never send a generic message — always reference the respondent's score and open-text feedback. 3. Escalate any response containing words like "cancel", "churn", or "competitor" to the CSM immediately, regardless of score.
Frequently Asked Questions
Get Started Today
Close the NPS Loop.
Automatically.
Deploy your AI NPS Follow-Up Agent in under 10 minutes. No code required. Start recovering detractors and amplifying promoters today.
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